FAQ & Troubleshooting
Welcome to the SocialBlock FAQ & Troubleshooting guide! Below you’ll find answers to common questions, solutions for troubleshooting, and essential resources to ensure a smooth experience using SocialBlock.
🔹 General Questions
1️⃣ What is SocialBlock?
SocialBlock is a decentralized SocialFi and CommunityFi platform that enables on-chain chatrooms, tokenized engagement, governance, and rewards directly within your browser. It turns any URL into a Web3-powered social space while ensuring privacy, security, and ownership of digital identity.
2️⃣ How does SocialBlock work?
SocialBlock operates as a browser extension and Web3 ecosystem that allows users to:
Join live chatrooms on any URL.
Create tokenized profiles & communities.
Earn rewards through social tasks & staking.
Participate in DAO governance & decision-making.
3️⃣ What blockchain does SocialBlock use?
SocialBlock is built on Solana for high-speed, low-cost transactions and plans to expand to Ethereum L2s and multi-chain support in the future.
4️⃣ Do I need a wallet to use SocialBlock?
Yes, SocialBlock requires a Solana-compatible wallet (e.g., Phantom, Solflare, Backpack, Ledger) to authenticate your identity, participate in communities, and interact on-chain.
🔹 Profile & Identity
5️⃣ How do I create my Web3 profile on SocialBlock?
1️⃣ Install the SocialBlock browser extension. 2️⃣ Connect your Solana wallet. 3️⃣ Customize your username, bio, and avatar. 4️⃣ (Optional) Verify your profile with an SBID (SocialBlock Identity) for added reputation.
6️⃣ What is a SocialBlock Identity (SBID), and why do I need it?
An SBID is a NFT that verifies your reputation on SocialBlock. It is used to: ✔ Prevent bot accounts. ✔ Unlock exclusive chatrooms & features. ✔ Establish trust within Web3 communities.
7️⃣ Can I delete or reset my SocialBlock profile?
Since SocialBlock is decentralized, user data is not stored on centralized servers. However, you can:
Disconnect your wallet to remove access.
Revoke smart contract permissions from your wallet settings.
🔹 Chatrooms & Communities
8️⃣ How do I join a chatroom on a website?
1️⃣ Open SocialBlock’s browser extension while browsing a website. 2️⃣ Click “Join Chatroom” if one exists or create a new one. 3️⃣ Start engaging with other users viewing the same page.
9️⃣ How do I create my own community on SocialBlock?
To create a verified community, you need: ✔ A Web3-verified profile (SBID required). ✔ A small $SBT staking deposit. ✔ A unique NFT-minted domain for your community.
After fulfilling these requirements, you can launch and customize your SocialBlock community.
🔟 How do token-gated communities work?
Communities can restrict access to certain chatrooms based on: ✔ Holding a specific token or NFT. ✔ Having a minimum staking balance. ✔ Reputation-based entry (earned through engagement).
🔹 $SBT Token & Staking
1️⃣1️⃣ What is the $SBT token?
$SBT is the utility and governance token of SocialBlock, used for: ✔ Staking rewards & community engagement. ✔ Governance voting in the SocialBlock DAO. ✔ Paying for profile verification & premium features.
1️⃣2️⃣ How do I earn $SBT?
Engaging in chatrooms & discussions.
Completing social tasks & participating in airdrops.
Referring new users & projects.
Staking $SBT tokens for passive rewards.
1️⃣3️⃣ How does staking work?
Users can stake $SBT to earn rewards and unlock benefits like: ✔ Increased voting power in the DAO. ✔ Access to premium community features. ✔ Higher referral commissions & engagement boosts.
🔹 Governance & DAO
1️⃣4️⃣ What is the SocialBlock DAO?
The SocialBlock DAO is a community-led governance system where $SBT holders vote on protocol upgrades, fund allocations, and platform rules.
1️⃣5️⃣ How can I participate in governance?
To vote on proposals, you must: ✔ Stake $SBT to receive governance tokens. ✔ Join the DAO governance portal to review active proposals. ✔ Vote on key decisions that shape SocialBlock’s future.
🔹 Security & Privacy
1️⃣6️⃣ Is SocialBlock secure?
Yes! SocialBlock prioritizes security through: ✔ Smart contract audits by Halborn Security. ✔ End-to-End encryption for messages & chatrooms. ✔ Zero centralized data storage—users own their identity.
1️⃣7️⃣ Does SocialBlock track my data?
No. SocialBlock does not collect, store, or sell user data. Your interactions remain private, anonymous, and controlled by you.
🔹 Troubleshooting Common Issues
1️⃣8️⃣ My wallet won’t connect—what should I do?
✔ Ensure you are using a Solana-compatible wallet (Phantom, Solflare, Backpack). ✔ Refresh the page and try reconnecting. ✔ Check if the browser extension permissions allow SocialBlock to access your wallet. ✔ If the issue persists, clear browser cache & cookies and restart the extension.
1️⃣9️⃣ I can’t join a chatroom—what could be wrong?
✔ Verify that your wallet is connected. ✔ Check if the chatroom requires a token/NFT to access. ✔ If it’s a private or token-gated chatroom, ensure you meet the entry requirements. ✔ Try refreshing the page or restarting the SocialBlock extension.
2️⃣0️⃣ My transactions are failing—what should I do?
✔ Ensure you have enough SOL in your wallet for transaction fees. ✔ Check Solana network status to see if there are congestion issues. ✔ Try adjusting the slippage settings if dealing with a token transaction.
2️⃣1️⃣ I need more help—where can I get support?
✔ Join the SocialBlock Discord for live support: 🔗 Join Here ✔ Check SocialBlock’s Telegram & Twitter for real-time updates. ✔ Visit the GitBook for detailed documentation.
🚀 Need Further Assistance?
We’re here to help! If you experience any issues not covered in this guide, reach out to: 🔹 Discord Support: 💬 Get Help 🔹 Telegram Community: 📢 Ask Questions 🔹 Twitter DMs: 🐦 Message Us
SocialBlock is built for the community—let’s make the Web3 social experience seamless together! 🚀
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